Help Page and Frequently Asked Questions
This help page covers the following topics:
- How do I apply my coupon?
- Can I enter multiple coupons?
- I like to browse. How can I view the product catalog?
- How do I add products to my shopping cart?
- How do I purchase my products?
- How do I start the return process?
- Do the background colors of the pictures mean anything?
If you do not see the answer to your question, please visit our Contact Page and fill out the web form with your topic.
Q: How do I apply my coupon?
A: You can add coupons from either the Shopping Cart page or from the Checkout Page.
Adding a coupon from the Shopping Cart page
To add a coupon from your Shopping Cart, please locate the white “Coupon code” field, which is located on the left, directly under the list of products in your cart. Click in the white “Coupon code” field and type your coupon code. Click the red “Apply Coupon” button. Your discount will be reflected in your “Cart totals” area (beneath your “Coupon code” field).
Adding a coupon from your Checkout page
Near the top of your Checkout page is a blue highlighted note which says “Have a coupon? Click here to enter your code.” Please click the bold letters (“Click here to enter your code“). A little white box will appear underneath the words “If you have a coupon code, please apply it below.” Enter your coupon code in the white box and then click the red “Apply coupon” button. Your discount will be reflected in your Total, in the same location as your shipping and tax information.
Q: Can I enter multiple coupons?
A: Yes, you can enter as many valid coupons as you have. Please note that the coupon codes need to be entered individually. Enter your first coupon code in your white Coupon Code box, then click the red “Apply Coupon” button. Once that discount has been added, please enter your next coupon code in the Coupon Code field and then click the red “Apply Coupon” button to apply the next coupon. And so on….
Q: I like to browse. How can I view the product catalog?
A: We have over 1,000 individual items in stock. You can see our entire catalog on the Inventory page. Our main categories are at the top of the Inventory page, followed by ALL products. There are 60 products per page. To see more pages, scroll to the bottom and click the arrow to go to the next page. The category photos have pink backgrounds. Click on any major category (such as Ancient Coins) to link to that category’s page. Once you are on the category page, you will find more pink pictures, which are the subcategory options (such as Roman Coins). The category pages are setup like the Inventory page: category groups at the top and individual products below. You can refine the amount of products that you see using the Search Tool and the Price Slider Tool, which are both located on the left hand side of the screen.
Q: How do I add products to my shopping cart?
A: This is a fully functioning online store. To make a purchase, you must first add a product to your shopping cart. You can add a product to your cart from the catalog pages (such as World Coins or Inventory) by simply clicking on the red “Add to Cart” button.
You can also add a product to your cart from the single product page by clicking on the blue “Add to Cart” page. At the top right-hand side of the screen is a little shopping cart icon. Once an item has been added to your cart, your cart total (in US dollars) will appear next to the shopping cart icon.
You can hover over this icon to see a list of all items in your cart (complete with the product name, photo and price). Please click the red “View Cart” button to visit your shopping cart page. The shopping cart will “remember” your items as you continue to shop.
Note that having the items in your cart does not “reserve stock” and it is still possible for someone else to buy it. If you would like us to reserve items for you, please contact us directly.
Q: How do I purchase my products?
A: To purchase products, you must have items in your shopping cart, and you must then enter your payment information on the Checkout Page.
Adding products to your cart and accessing your Checkout page.
Click the blue or red “Add to Cart” button under the product(s) you wish to purchase. You can access the checkout page in 4 ways. Click on the “Checkout” link in the menu at the top of your page. You can also access the checkout from the Shopping Cart icon at the top right hand side of the page (in the same menu as the checkout link). Once you hover over the shopping cart icon, please click the “Checkout” button. You can also access the checkout page from the Shopping Cart page itself, via the blue “Proceed to Checkout” button at the bottom of the page. Finally, you can also access your Checkout page at the bottom, using the red “Checkout” button, underneath your Shopping Cart Preview tool.
Entering your payment information
Once you are on your checkout page, please enter your payment information. Your billing details are at the top. Required fields have a red star next to them: First name, Last name, Country, Street address, Town/City, State (for US residents), Zip (or Postcode), Email Address. Our store is United States of America based but we sell to customers all over the world. If you do not live in the United States of America, select your country using the Country drop-down. You can ship to a different address than your billing address by filling out the shipping information below the “Ship to a different address?” checkbox. If your shipping and billing addresses are the same, simply “un-check” the checkbox. You are welcome to leave us an optional note in the Order notes field. This can be useful if you have information about a front desk, apartment building code, or gate instructions.
We charge different shipping rates depending on the location you are ordering from. Once you enter your address information, your relevant shipping options will appear. Some non-US residents have more than one option. Please choose the shipping option which works best for you.
Completing your order
Then select your preferred payment option: Paypal, Visa, MasterCard, or Discover by clicking the appropriate button. A popup window will appear wherein you can enter your card information.
We use PayPal’s secure payment processing to fulfill all orders. You do not have to be a PayPal member to take advantage of this payment process. We DO NOT process your payment information on our secure servers. Your information is processed using PayPal’s top-notch security protocol.
Please enter your card number, expiry date and security code information on the PayPal popup. Double check your billing address. Then click the blue “Pay Now” button at the bottom to complete your purchase. When your order is done being processed, you will be returned to the checkout page with your order confirmation details. Check your email inbox for your Invoice and Order Details.
Q: How do I start the return process?
A: Of course we always strive to make sure that you are happy with your products, but sometimes returns happen. If you wish to return your items, please contact us via the Contact Form located near the bottom of your My Account page. Please include your name, email, and a brief explanation of your situation. We will reach out to you to begin the return and refund process. Please see our Terms, Conditions, Business Practices page for more information regarding Returns and Refunds.
Q: Do the background colors of the pictures mean anything?
A: Actually, yes.
Black background means that actual thing is for sale.
Black background with lime green border means that the picture is “generic,” there is more than one in stock, you may or may not get that exact specimen.
Pink background is used to illustrate a category: medal is a picture of a medal, token is a picture of a token. Pink background items are not for sale per se, but may possibly be found with a black background elsewhere, indicating that that item is for sale. If you want to find out more about what that pink border thing is, like what it is and if its for sale, you can search around or ask me.
Got a question about something on the site? Or perhaps you don’t understand how to use something? You can contact us directly (via our Contact page) and we will be happy to answer your questions. We enjoy adding juicy and interesting questions and answers to our FAQ page, so please ask!Click here for our Contact information!